Return & Refund Policy
Effective Date: August 14, 2026
At Fluxton, we want you to feel confident every time you shop for men’s and women’s footwear from us. We understand that sometimes a pair may not be quite what you expected, which is why we have established the following Return & Refund Policy to make the process clear and straightforward.
This policy applies to purchases made through the Fluxton website. Please review the requirements below before requesting a return.
1. Return Period
You may request a return within 30 calendar days from the date your order is confirmed as delivered by the shipping carrier.
Return requests submitted after the 30-day period may not be accepted.
All returns must be approved by Fluxton’s customer support team before the product is shipped back. Please do not send an item to us without receiving return authorization and instructions.
2. Conditions for an Eligible Return
To qualify for a return, the footwear must meet the following requirements:
The shoes must be unworn and unused.
The product must be returned in its original condition.
The original shoe box, packaging, tags, protective materials, and any accessories included with the order should be returned with the product.
The footwear must not show signs of wear, misuse, stains, damage, or alteration.
The item must not have been repaired or modified after delivery.
The return request must be submitted within the applicable 30-day return period.
A valid order number or other proof of purchase must be provided.
For footwear, we strongly recommend trying the shoes indoors on a clean surface to confirm the size and fit before wearing them outside.
Returns that do not meet these requirements may be refused or may not qualify for a refund.
3. Items That Are Not Eligible for Return
Fluxton may decline a return in circumstances including, but not limited to:
Shoes that have been worn outdoors or show visible signs of use.
Products returned without their original packaging or included components.
Footwear damaged through improper handling, misuse, negligence, or accidental damage after delivery.
Products that have been altered, repaired, customized, or modified by the customer or a third party.
Items returned after the applicable return period.
Products sent back without prior return authorization.
Items that are not in the same condition in which they were received.
4. Requesting a Return
Before sending anything back, please contact our support team at:
Your return request should include:
Your full name
Order number
Name of the product you wish to return
Reason for the return
Clear photographs, if the item is damaged, defective, or different from what you ordered
Our team will review your request and, if approved, provide you with the applicable return instructions.
5. Return Shipping
Once your return has been approved, we will explain the applicable return shipping procedure.
Depending on the reason for the return, Fluxton may provide a prepaid return shipping label. Where a prepaid label is provided, you should securely package the product, attach the label, and follow the return instructions supplied by our team.
For returns where the customer is responsible for shipping, we recommend using a reputable courier service that provides shipment tracking.
6. Customer Responsibility During Returns
Customers are responsible for packaging returned footwear securely and appropriately.
The original shoe box and product packaging should be protected from damage during transportation. Where possible, place the original packaging inside a suitable outer shipping box rather than attaching shipping labels directly to the retail shoe box.
If you arrange and pay for your own return shipment, Fluxton cannot be held responsible for packages that are lost, delayed, or damaged while being transported to us.
For this reason, keeping your shipping receipt and tracking information is strongly recommended.
7. Who Pays for Return Shipping?
Return shipping responsibility depends on the reason for the return.
Change of Mind or Incorrect Selection
If you simply change your mind, order the wrong size, select the wrong style, or decide that you no longer want the product, the cost of returning the item will generally be the customer’s responsibility.
The product must still satisfy all return conditions outlined in this policy.
Damaged or Defective Footwear
If your shoes arrive damaged or have a manufacturing defect, please notify us within 48 hours of delivery.
After reviewing and approving the claim, Fluxton may provide a prepaid return label and instructions for returning the affected product.
Incorrect Item Received
If we send you a different product, size, style, or color from the one included in your order due to an error on our part, please contact us within 48 hours of delivery.
After verification, Fluxton will provide appropriate return instructions and, where applicable, cover the return shipping cost.
8. Exchanges
At this time, Fluxton does not offer direct product exchanges.
If you would prefer a different size, color, style, or footwear model, you may return the eligible item according to this policy and place a new order for the desired product.
Any refund for the original order will be handled according to the refund terms described below.
9. No Restocking Fees
Fluxton does not charge restocking, processing, or administrative fees for approved returns.
Where a customer is responsible for the return shipping cost, only the applicable return shipping expense will be the customer’s responsibility.
10. Refund Review & Approval
Once your returned product reaches us, it will be inspected by our team.
The inspection allows us to confirm that the footwear meets the conditions specified in this Return & Refund Policy.
After the inspection is completed, we will notify you by email whether the return has been accepted and whether the refund has been approved.
If the return is approved, the refund will generally be issued to the original payment method used for the purchase, where technically possible.
11. Refund Processing Time
Approved refunds are generally initiated within 10 business days after the returned item has been received and successfully inspected.
Once Fluxton issues the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Fluxton does not control the processing time imposed by financial institutions.
12. Refunds That Have Not Arrived
If you have received confirmation that your refund was processed but the funds have not yet appeared, please consider the following:
Review your original payment account or bank statement.
Contact your card issuer or payment provider to ask whether the refund is still being processed.
Contact your bank or financial institution for additional information.
If you have completed these steps and the refund is still unavailable, please contact us at support@fluxton.shop so our team can assist you further.
13. Contact Us
If you have questions about a return, refund, damaged footwear, incorrect order, or any other matter covered by this policy, our customer support team will be happy to assist.
Business Name: Fluxton
Business Email: support@fluxton.shop
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT -6)
Business Address: 415 W Lincolnway, Cheyenne, WY 82001, United States
At Fluxton, we aim to make returns and refunds as clear, fair, and straightforward as possible while ensuring that every customer receives the level of service they expect from our store.